Frequently Asked Questions
Everything people most often ask us. If your question is not here, email reflectionbeautysupply@yahoo.com or call (248) 669-0355 and a real person will answer.
About us
Are you a real store?
Yes. Reflection Beauty Supply is a family-run professional beauty supplier based in Walled Lake, Michigan. We have been serving stylists, barbers and at-home customers online since 2020.
Do you actually keep the products in stock?
Yes, and this is the part that makes us different from most beauty sites. We hold our own inventory. Nothing is drop-shipped from a third party, and nothing is ordered in from overseas after you buy it. When a product shows as available, it is physically on our shelves in Michigan and it ships from here.
Do I need to be a licensed professional to order?
No. We carry professional salon lines, and licensed stylists and barbers are a big part of who we serve, but anyone is welcome to order.
Do you offer wholesale or professional pricing?
Yes. If you run a salon, barbershop or spa, see our Wholesale and Professionals page or get in touch and we will set you up.
Shipping
How much is shipping?
Orders over $60 ship free within the United States. Below that, shipping is calculated at checkout based on your address and the size of your order.
Where do orders ship from?
Our own warehouse in Walled Lake, Michigan. Because we hold the stock ourselves, orders are not waiting on a supplier before they move.
How long will my order take?
Delivery time depends on your location and the shipping method you choose at checkout. Full details are in our Shipping Policy.
Returns
What is your return policy?
You have 30 days from receiving your item to request a return. Items must be unused, in their original packaging, with proof of purchase. Please contact us before sending anything back, as returns sent without approval cannot be accepted. Full terms are in our Refund Policy.
Are there items that cannot be returned?
Yes. For hygiene and safety reasons we cannot accept returns on opened personal care and beauty products, and we cannot accept returns on sale items or gift cards.
My order arrived damaged or wrong. What now?
Contact us straight away at reflectionbeautysupply@yahoo.com and we will make it right.
Products
Something I want is out of stock. Will it come back?
Usually yes, but not always, as some lines are discontinued by the manufacturer. Email us and we will tell you honestly whether it is coming back and roughly when.
Can you help me choose the right product?
Yes, and we would rather you asked than guessed. Developer volumes, colour selection, keratin treatments and extension methods all have real differences. Email or call and we will talk it through.
Contact
Reflection Beauty Supply
995 North Pontiac Trail
Walled Lake, MI 48390
United States
Email: reflectionbeautysupply@yahoo.com
Phone: (248) 669-0355