Shipping & Returns

Shipping and Returns Policy

At Reflection Beauty Supply, we are committed to providing you with the best shopping experience for our luxury multi-brand beauty products. To ensure transparency and clarity, we have outlined our shipping and returns policy below. Please take a moment to familiarize yourself with these terms before making a purchase.

Shipping Information

• Order Processing:

  • We strive to process and ship your order as quickly as possible. Orders are typically processed within 1-2 business days from the date of purchase.

• Shipping Methods:

  • We offer standard shipping services for all orders.
  • You may choose expedited shipping for an additional fee during checkout if you wish to receive your order faster.

• Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and your shipping address. You can view the estimated shipping cost during the checkout process.

• Shipping Timeframes:

  • Standard shipping: Estimated delivery within 5-7 business days.
  • Expedited shipping: Estimated delivery within 2-3 business days.

• Order Tracking:

  • You will receive a tracking number via email once your order has been shipped. This allows you to monitor the progress of your delivery.

• International Shipping:

  • We do offer shipping internationally. Prices vary depending where it's going. Please be patient for international shipping as it generally takes longer for you to receive your item if shipped outside of the United States.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and exchanges policy:

• Eligibility:

  • To be eligible for a return or exchange, the product must be unused and in its original packaging.
  • Returns or exchanges must be initiated within 30 days of the purchase date.

• Return Process:

  • To initiate a return or exchange, please contact our customer support team at reflectionbeautysupply@yahoo.com with your order number and the reason for the return.
  • Our team will provide you with a return authorization and further instructions.

• Refunds:

  • Once we receive the returned item and inspect it, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

• Exchanges:

  • If you wish to exchange a product for a different variant or item, we will ship the new product to you once we receive the original item.

• Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving the item, and we will resolve the issue promptly. Here's how we handle damaged or incorrect items:

• Reporting Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact our customer support team at reflectionbeautysupply@yahoo.com within 7 days of receiving the item.
  • Provide your order number and clear photos of the damaged or incorrect product.

• Resolution Options:

  • For damaged items, we may offer a replacement or a refund, depending on the extent of the damage.
  • For incorrect items, we will send you the correct item at no additional cost.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, please note that we cannot cancel orders that have already been shipped.

Contact Us

If you have any questions or concerns about our shipping and returns policy, please don't hesitate to reach out to our customer support team at reflectionbeautysupply@yahoo.com. We are here to assist you and ensure your satisfaction.

Please note that this shipping and returns policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.

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Table of Contents

1. Shipping Information

   • Order Processing
   • Shipping Methods
   • Shipping Rates
   • Shipping Timeframes
   • Order Tracking
   • International Shipping

2. Returns and Exchanges

   • Eligibility
   • Return Process
   • Refunds
   • Exchanges
   • Return Shipping

3. Damaged or Incorrect Items

   • Reporting Damaged or Incorrect Items
   • Resolution Options

4. Cancellations

5. Contact Us